What does your status mean?
Order received means your order hasn’t been processed yet.
Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
Despatched means your order has left our warehouse.
In the case of large items where there is a long lead time, “Despatched” means that you’ve been charged for your order, and you’ll be notified of delivery separately.
Cancelled means your order has been cancelled either by you or us.
How do I order?
We have set the website up easy enough for people with very little understanding of the internet and technology to easily place an order with ease with less than 10 steps from ordering to receiving your order. Below is the key steps to placing the order.
- Find the item(s) you are looking to purchase and add the item(s) to your basket Continue through to the checkout
- Select your preferred payment method, with Credit and Debit card you do have to create an account with ourselves. If you wish not to create an account you also have the option of checking out with PayPal.
- Select your delivery choice
- Pay for your order via the method of payment you have chosen
- Order confirmation will then be automatically sent to you
- Once dispatched we will send you your Tracking information (If available) For more information with deliveries please go to our delivery information page
- Order delivered.
Can I track my order?
Can I place the order over the phone?
Unfortunately we cannot take orders over the phone, our sales team can guide you through this process as above.
Do I Need an Account to Place an Order?
You do have to create an account with ourselves. If you wish not to create an account you also have the option of checking out with PayPal.
Do you accept PayPal?
Yes, we accept payments through PayPal. You will be directed to PayPal to complete payment and then returned to hellofones.co.uk for your order confirmation. Please click on the ‘Check out with PayPal’ button in checkout to proceed with a PayPal payment.
How will my product be delivered?
Smaller items: Smaller items will be delivered by courier or the Royal Mail. The courier delivering your items will be detailed in your order confirmation along with directions on how to track your parcel.
Why have I not received my delivery?
There could be a number of reasons for a late delivery, for example adverse weather conditions or bank holidays. Please check for any notices we may have sent detailing the reason for the delay in delivery. You may also contact our Customer Services by sending us an email or using the contact us form.
Can I return it if there’s nothing wrong with it?
If you’ve changed your mind about your purchase, please return it in its original condition with proof of purchase within 30 days of receiving your order.
It’s important that any unwanted item, unless faulty, is returned in its original condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused
Where a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange.
You must return an item in the same condition as it was received, not altered in any way, as well as including:
All original packaging such as boxes, bags and tags
Accessories such as cables and remote controls
Certificates, manuals and warranty cards
Free gifts or bonus items
All items included in a bundle
The majority of deals are supplied by merchants, so items must be returned back to the merchant. Your original voucher may contain contact details for your merchant or a link to their website – please use these to contact the merchant directly and find out their returns address and procedure. You will need to send your item back with as much information as possible, including your voucher code, email address and reason for refund.
Each merchant has their own terms and conditions regarding returns, so please check these before posting your item back.
If you cannot find any contact details, please contact hellofones.co.uk customer support. Some deals are supplied by hellofones instead of a merchant. If your deal was supplied by Hellofones, our Customer Support team will give you a returns address and your item must be sent via 2nd class recorded delivery.
Some items cannot be returned unless they are faulty. These include:
- Items which cannot be resold for health or hygiene reasons once unwrapped (such as earrings, body jewellery & personal grooming products).
- We may restrict the exchange of CD?s, DVD?s and computer software to the same title.
How Should I to Contact if I Have Any Queries?
Please Contact us
Why we collect certain information & how we use it.
When you place an order with us we need to know your name, address, email address, credit/debit card number and the card’s expiry date (and also the issue number for some debit cards). This allows us, in conjunction with comidea to process and fulfil your order(s).
We also ask for your telephone number – enabling us to contact you in the unlikely event there is a problem with your order.
We may also use the information to notify you of exciting new developments, product ranges and web site functionality. If you would prefer not to receive this information contact us via our Contact Form and type “unsubscribe” in the subject field.